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Shipping & Returns

SHIPPING & RETURNS
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Shipping Policy

Here are our estimated shipping delivery times:

*DUE TO CORONA VIRUS, 
Please expect extended processing / shipment time and delivery suspension to selected areas due to quarantine restrictions.


For Pedalboards:
All of our Pedalboards are made to order. 
The building process usually takes one (1) month, or depending on the current volume of orders. Live chat with us before ordering to find out more.
We use LBC or JRS to ship our pedalboards. 
Once your ordered pedalboard is fully done, we will arrange shipping the following day. 
LBC usually takes - next day shipping (except Sunday) in LUZON areas.
Visayas & Mindanao takes about 4 business days upon shipping. 

​Products like Pedals, Cables and Accessories:
Metro Manila: 2 to 3 Business Days via LBC.
Visayas & Mindanao: up to 4 business days upon shipping via LBC.

​Orders that did not arrive:
If your order did not arrive, be sure to let us know!
First, check your shipping confirmation and make sure that you entered the correct address.
If the shipping address is wrong, we'd be happy to assist you to re-arrange with the courier, however, it may take longer than expected. 
If the shipping address is correct, get in touch with us via our web Live Chat or through our Facebook Page and let us know your order number. 
We will help you as best as we can!

Return & Exchange Policy

Damaged items:
The last thing we want is for you to be stuck with a damaged item.
If an order arrives damaged, please send us a photo within one (1) week. 
Get in touch here or through our Facebook Page and let us know your order number.
We will help you as best as we can!